Question 1

What payment methods do you accept?

Accepted Answer

Nexa accepts Alipay, WeChat Pay, Binance Pay and PayPal.

Question 2

My payment failed. What should I do?

Accepted Answer

Check your payment details and contact Nexa support if the problem continues.

Question 3

Are there hidden fees?

Accepted Answer

No. Nexa displays the final price before purchase.

Question 4

Can I get a receipt?

Accepted Answer

Yes. Contact Nexa support if you need a receipt.

Question 5

Can I get a refund?

Accepted Answer

All sales are final and refunds are not available once a plan is delivered. Contact support if something is wrong with your order.

Question 6

How do I send proof of payment?

Accepted Answer

After you pay, upload a screenshot of the payment in your order page so the team can confirm it.

Question 7

When is my order confirmed?

Accepted Answer

Your order is confirmed after the team checks your payment. You can follow the status in My Orders.

Billing & Payments