Privacy Policy

Who We Are

NEXA (nexaconnects.com) provides travel eSIM data plans and VPN services. This Privacy Policy explains what information we collect when you use our Website, create an account, place an eSIM or VPN order, or contact support, and how we use and protect that information.

Information We Collect

Account information: your name, email address and any contact identifiers you provide when creating an account.

Order information: the eSIM or VPN plan you choose, destination / region, billing period, order ID, and delivery details needed to provide the service.

Payment information: the payment method you select and confirmation details (such as a receipt or screenshot) so we can verify your order. We do not store full card numbers or wallet credentials.

Support information: the content of support tickets, emails, WhatsApp messages and other communications you send us.

Technical information: device type, browser and basic usage data that helps us keep the Website secure and improve it.

How We Use Your Information

We use your information to process and deliver your orders, activate your eSIM or VPN, confirm payments, provide customer support, protect against fraud and misuse, and improve our services. We may also use it to send important service messages about your orders.

Payments and Security

Payments are handled through the secure methods displayed at checkout. Your account password is stored in encrypted form by our authentication provider and is never visible to us. We use industry-standard safeguards to protect personal data and only ask for the information needed to provide the service you requested.

Sharing of Information

We do not sell your personal information. We only share the minimum information required with trusted providers who help us operate the Website, process payments or deliver connectivity, and who are bound to keep it confidential. We may also disclose information where required by law or to protect our rights.

Data Retention

We keep your information for as long as needed to provide our services, maintain your account and order history, and meet legal or accounting requirements. When it is no longer needed, we delete or anonymise it.

Your Choices and Rights

You can update your account information at any time. You may also contact us to request access to, correction of, or deletion of your personal information. Where we rely on consent, you may withdraw it at any time.

Cookies and Analytics

The Website may use cookies and similar technologies for essential functions (such as remembering your currency preference and cart) and to understand how visitors use the site. You can disable cookies in your browser, although some features may not work as well.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date below and notify you on the Website.

Last updated: September 2026.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at support@nexaconnects.com.