Question 1

What is an eSIM and how does it work?

Accepted Answer

An eSIM is a digital SIM card built into your device. It allows you to connect to mobile networks without a physical SIM card.

Question 2

Is my device eSIM compatible?

Accepted Answer

Most modern smartphones support eSIM. Check your device compatibility before purchasing.

Question 3

How do I choose how much GB of data I need?

Accepted Answer

Choose a plan according to your usage. Streaming and business users usually need more data.

Question 4

Which countries does Nexa support?

Accepted Answer

Nexa provides eSIM connectivity in more than 200 destinations worldwide.

Question 5

How do I buy a Nexa eSIM?

Accepted Answer

Choose your destination plan, complete payment and receive your eSIM details by email.

Question 6

Can I keep my WhatsApp or Telegram number?

Accepted Answer

Yes. Your existing WhatsApp and Telegram accounts will continue working.

Question 7

Can I make phone calls or send SMS?

Accepted Answer

Most Nexa eSIM plans are data-only and do not include traditional calls or SMS.

Question 8

Which eSIM tier should I choose, Standard or Premium?

Accepted Answer

Standard uses 4G/5G with reliable speed and may need APN setup. Premium adds higher priority, faster speeds and instant activation, and no eKYC is required.

Question 9

When does my validity start?

Accepted Answer

On Standard plans the validity starts after you install the eSIM. On Premium plans it starts when your device enters the coverage area.

Question 10

What is eKYC and do I need it?

Accepted Answer

eKYC is a quick identity check that some Standard plans require before activation. Premium plans do not need eKYC.

Question 11

How fast is the connection?

Accepted Answer

Speed depends on the local network and the plan tier. Premium plans get higher priority and faster speeds on the same 4G and 5G networks.

Question 12

How long does delivery take?

Accepted Answer

Your eSIM details are sent by email after your payment is confirmed. This is usually within minutes.

Getting Started