Question 1

How can I install an eSIM on Apple devices?

Accepted Answer

You can install your eSIM using direct installation, QR code scanning or manual setup.

Question 2

How can I install an eSIM on Android devices?

Accepted Answer

Samsung, Google Pixel, Xiaomi and other supported Android devices can install eSIM through device settings.

Question 3

Where do I find my QR code?

Accepted Answer

Your QR code will be delivered to your email after order confirmation.

Question 4

What is APN (Access Point Name)?

Accepted Answer

APN is a network setting required for some eSIM plans to connect to mobile data.

Question 5

Should I install my eSIM before I travel?

Accepted Answer

You can. On Standard plans the validity starts after installation, so install the eSIM close to your trip. On Premium plans the validity starts when you reach the destination.

Question 6

How do I install an eSIM on iPhone?

Accepted Answer

Open Settings, go to Cellular and tap Add eSIM. Scan the QR code from your email, then turn the line on.

Question 7

How do I install an eSIM on Android?

Accepted Answer

Open Settings, go to SIM manager or Connections, choose Add eSIM and scan the QR code. Turn the line on when it is installed.

Question 8

My QR code does not scan. What can I do?

Accepted Answer

You can add the eSIM manually with the details in your email. Contact support if the QR code still fails.

Installation & Activation