Question 1

Can I use my eSIM for hotspot?

Accepted Answer

Yes. Hotspot sharing is available on supported plans and devices.

Question 2

Does my eSIM come with a phone number?

Accepted Answer

Most Nexa plans are data-only and do not include a phone number.

Question 3

How long will my eSIM remain active?

Accepted Answer

Validity depends on the plan you purchase.

Question 4

Can I use my eSIM in another country?

Accepted Answer

Only regional and global plans support multiple countries.

Question 5

How do I top up my eSIM?

Accepted Answer

Supported plans can be topped up through Nexa support.

Question 6

Does hotspot use my data?

Accepted Answer

Yes. Data used through hotspot or tethering comes from the same allowance as the rest of your plan.

Question 7

Can I top up or renew my plan?

Accepted Answer

Supported plans can be topped up or renewed through Nexa support so you keep the same data and stay connected.

Question 8

Does unused data roll over?

Accepted Answer

No. Unused data ends when the plan expires. Choose a plan size that matches your trip.

Question 9

Can I use my plan for video calls and streaming?

Accepted Answer

Yes. Video calls and streaming use your data allowance, so a larger plan is a good choice if you use them often.

Plans & Data Usage