Question 1

I cannot install my eSIM. What should I do?

Accepted Answer

Check that your device supports eSIM and that the QR code has not already been used.

Question 2

My eSIM is installed but not working.

Accepted Answer

Make sure your eSIM line is enabled and mobile data settings are correct.

Question 3

Why is my data speed slow?

Accepted Answer

Speed depends on local network coverage and network conditions.

Question 4

My eSIM shows no service. What should I check?

Accepted Answer

Turn the eSIM line on, allow data roaming if your plan needs it, and check the APN settings. Restarting the phone also helps.

Question 5

Do I need to turn on data roaming?

Accepted Answer

Some plans need data roaming turned on so your phone joins the local network. This does not add roaming charges to your Nexa plan.

Question 6

Why is the speed lower than at home?

Accepted Answer

Speed depends on the local network, the plan tier and the time of day. Premium plans get higher priority on busy networks.

Troubleshooting