Question 1

Does NEXA offer VPN plans?

Accepted Answer

Yes. NEXA provides flexible data plans and unlimited VPN plans. Open the VPN page, choose the plan that fits your needs, and your connection details are delivered after payment is confirmed.

Question 2

Which apps can I use with NEXA VPN?

Accepted Answer

NEXA VPN works with popular clients such as Clash Verge, Hiddify and Shadowrocket. The right app depends on your device. Check the VPN setup guides for the recommended app.

Question 3

Which devices does NEXA VPN support?

Accepted Answer

NEXA VPN supports smartphones, tablets, computers and many routers. If your device can run one of the supported apps (Clash Verge, Hiddify, Shadowrocket, etc.), you can connect with your NEXA VPN.

Question 4

Can I use my VPN on more than one device?

Accepted Answer

Yes. Your plan includes a set number of devices, so you can protect your phone, laptop and tablet at the same time. Unlimited VPN plans are also available.

Question 5

How do I set up my VPN after purchasing?

Accepted Answer

After your order is delivered you receive a configuration or subscription link. Open the VPN setup guides, choose your device (iPhone/iPad, Android/Huawei, Windows or macOS) and follow the steps. Need help? Create a support ticket and we will guide you.

Question 6

Does NEXA VPN work with routers?

Accepted Answer

Yes. Many routers can run Clash-based or compatible clients, and you can add your NEXA VPN configuration there. For router-specific help, contact us through a support ticket or WhatsApp.

Question 7

Which app should I use on iPhone or iPad?

Accepted Answer

On iPhone and iPad you can use Shadowrocket, Clash Mi or Hiddify. The VPN setup guides show the steps for each app.

Question 8

Which app should I use on Android or Huawei?

Accepted Answer

On Android and Huawei you can use Clash Meta or Hiddify. Open the VPN setup guides for the steps.

Question 9

Which app should I use on Windows, macOS or Linux?

Accepted Answer

On Windows, macOS and Linux you can use Clash Verge or Hiddify. The VPN setup guides cover each one.

Question 10

Which routers work with NEXA VPN?

Accepted Answer

Routers that can run OpenClash, Nikki or ShellCrash work with NEXA VPN. A router setup needs a Premium plan.

Question 11

How many devices does my plan cover?

Accepted Answer

Each plan shows the number of devices it covers, so you can connect a phone and a laptop at the same time. Unlimited plans are also available.

Question 12

Will my link change when I renew?

Accepted Answer

No. A renewal keeps the same account, so your configuration link, QR code and Account ID stay the same.

Question 13

Can I use NEXA VPN in China?

Accepted Answer

Yes. NEXA VPN is made for users who need a reliable connection from mainland China. Choose a plan and use one of the supported apps.

Question 14

Where do I find the setup guide after I buy?

Accepted Answer

After your order is delivered, your configuration link appears in My Orders. Open the VPN setup guides and follow the steps for your device.

Question 15

How do I pay for a NEXA VPN?

Accepted Answer

You can pay with Alipay, WeChat Pay, Binance Pay or PayPal. Upload your payment screenshot so the team can confirm your order.

Question 16

Is the NEXA Proxy plan a VPN?

Accepted Answer

No. A NEXA Proxy plan is a proxy subscription for one country, not a VPN tunnel, and it is not the same product as a NEXA VPN plan. A delivered Proxy subscription is non-refundable. In some regions — such as China — a separate VPN or connection method may still be required.

Question 17

How do I choose a Proxy plan?

Accepted Answer

Choose the country, then the connection type (IPv4, IPv6 or Telegram), then the plan time you need. Each order covers one country and one connection type.

Question 18

Which connection type should I choose?

Accepted Answer

IPv4 is the usual choice for everyday use. IPv6 is for networks and devices that work with IPv6. Telegram covers Telegram traffic only.

Question 19

How is my Proxy order delivered?

Accepted Answer

After NEXA confirms your payment, your Proxy details appear in My Orders and are also sent to you by email.

Question 20

Is a Proxy plan refundable?

Accepted Answer

A delivered Proxy subscription is non-refundable. If something is wrong with the order, contact support before it is delivered.

Question 21

What is the NEXA Digital Store?

Accepted Answer

The Digital Store is a separate NEXA section for digital services: social media growth (followers, likes, views, comments, reposts) and AI subscriptions such as ChatGPT, Grok, Gemini and Claude. Open the Digital Store to browse everything we offer.

Question 22

How are Digital Store orders delivered?

Accepted Answer

Choose the item and options you need, tell us what we need to fulfil it (for example the username or the region), pay and upload your payment screenshot. Our team verifies the payment and delivers the item inside My Orders under Digital Orders. Each product shows its own delivery estimate.

Question 23

What information do I have to provide for a digital order?

Accepted Answer

Every product lists exactly what it needs. It is usually only a username, a public profile link, or the region or account type you want. If a product needs nothing, nothing is asked.

Question 24

Can I cancel a Digital Store order?

Accepted Answer

Before processing starts, contact NEXA support and we will cancel it where possible. Once an item has been delivered or processing has begun, it cannot be cancelled or refunded.

Question 25

Which payment methods work in the Digital Store?

Accepted Answer

The same methods as the rest of NEXA: WeChat Pay, Alipay, PayPal, Binance Pay and USDT/USDC. A payment screenshot is required before the order is submitted.

VPN, Proxy & Store

VPN

Proxy

Digital Store